Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), plus Shop Pay, Apple Pay, and Google Pay — all processed through secure, encrypted payment systems.

Yes. All payments are processed through Shopify Payments with SSL encryption. Your card details go straight to the payment processor — we never see or store them.

All prices are in US Dollars (USD). Your bank or card issuer will convert to your local currency automatically.

No — you can check out as a guest. However, creating an account lets you track your orders.

Most keys arrive within a few minutes of your payment being confirmed. Occasionally our supplier needs longer to release a code, and it can take up to a few hours — you'll get an email the moment it's ready.

Your key is sent to the email address you used at checkout. Check your inbox, and your spam and promotions folders. If you paid with Apple Pay, Google Pay or Shop Pay, your key may go to the email linked to that account.

First, check your spam/junk folder. If it's still not there after 30 minutes, email us at support@24gamekeys.com with your order ID and we'll chase it up straight away.

No. 24GameKeys sells digital products only. Everything is delivered by email — there's no parcel, no tracking number, and no shipping fees.

Each product page includes step-by-step redemption instructions for its platform (Steam, Xbox, PlayStation, Nintendo, etc.). In general: open your platform, find "Redeem Code," paste your key, and confirm.

We sell keys for Steam, Epic Games, Xbox, PlayStation, Nintendo, Battle.net, EA App, Ubisoft Connect, and more. The platform is clearly labeled on every product page.

The most common reasons are: wrong region, wrong platform, or the key was entered incorrectly. Double-check the product's region and platform on the order page. If the key is genuinely invalid, contact us within 7 days for a replacement.

Some keys only work in specific countries or regions (for example, "EU," "US," "Global"). The region is clearly shown on each product page. Always check the region matches your account before buying.

Look for the region label on the product page. "Global" keys work worldwide. Region-specific keys (like "EU only") work only in those areas. If you're unsure, message us before purchasing.

No. Region is determined by the key itself and cannot be changed after purchase. This is why it's important to check before you buy.

Yes, if the key is invalid or faulty AND you haven't revealed/activated it AND you contact us within 7 days. Once a key is revealed or activated, it cannot be refunded (this is standard for all digital key stores). See our full Return & Refund Policy for details.

If you receive a key that's already been activated, contact us immediately at support@24gamekeys.com with your order ID. We'll verify and provide a working replacement or refund.

Game performance issues, crashes, and bugs are the responsibility of the game's developer, not 24GameKeys. We can only help with key delivery and activation problems.

Yes. 24GameKeys is operated by 24GAMEKEYS LLC, a registered company in the State of Montana, United States. We use secure payments, retain proof of every delivery, and provide real customer support.

We source our keys from trusted, verified digital marketplaces and suppliers. We only sell legitimate keys — never stolen, shared, or pirated products.

No. 24GameKeys is an independent retailer and is not affiliated with, authorized by, or endorsed by Steam, Microsoft, Sony, Nintendo, or any other platform. All trademarks belong to their respective owners.

Email us at support@24gamekeys.com — we reply within 24 hours, usually much faster. You can also use the live chat on our website.

Your order ID and the email address you used at checkout. That's all we need to find your order and sort the problem out on the first reply.